Accessibility Statement

This accessibility statement applies to Creative Learning Services Website.

This website is run by Leicestershire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some form elements are not labelled correctly
  • Some videos don’t have audio transcription
  • Some of our PDFs and Word documents aren’t accessible, for example, they may not be structured so they’re accessible to a screen reader
  • Catalogue – this is an external website

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

cls@leics.gov.uk

0116 3053800

We’ll consider your request and get back to you in 3 days.

If you cannot view the map on our ‘About us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: cls@leics.gov.uk  0116 3053800

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Contact us in advance and let us know what assistance you would need. Find out how to contact, or visit us Creative Learning Services.

Technical information about this website’s accessibility

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • When using mobile phones using the keyboard Facebook Feed isn’t limited – this is a third party plug-in which cannot be controlled
  • Some of our PDFs and Word documents aren’t accessible, for example, they may not be structured so they’re accessible to a screen reader. We are working to replace these documents with accessible versions and any new PDFs we publish, will meet accessibility standards
  • All our videos don’t have audio descriptions. This fails WCAG 2.1 success criterion 1.2.5 Audio Description (Prerecorded).
  • Our Catalogue page is an external website so we are not able to resolve any accessibility issues

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix our workshop leaflets.

What we’re doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

Preparation of this accessibility statement

This current statement was prepared on 18th May 2022. It was last reviewed on 21st December 2021.

This website was last tested on 23rd August 2021. We did our own testing using the Lighthouse and WAVE accessibility tools. We will also conducted manual testing exercises.

We tested a number of pages that included a wide range of functionality including videos, images, online forms and links.